Requesting Pre-Authorisations

If you are having the following treatments, you will need to have the costs pre-authorised by Vhi International:

  • Any hospital admission
  • Any day case procedures
  • Outpatient surgeries
  • Outpatient treatments e.g. physiotherapy
  • Specialty drugs and injections.

You can contact us:

For medical treatment (emergency and non-emergency), call this pre-authorisation number:

Customer Service Line Option 2:
+353 46 9077377

For members in the USA call Toll Free:
1 800 852 7747


If you do not pre-authorise, we will not be able to pay your provider expenses nor get significant discounts for your treatment.